Create guides that support nonlinear (branching) workflows
Important
This content is archived and is not being updated. For the latest documentation, see Microsoft Dynamics 365 product documentation. For the latest release plans, see Dynamics 365 and Microsoft Power Platform release plans.
| Enabled for | Public preview | General availability |
|---|---|---|
| Users, automatically | - | 
Oct 1, 2020 |
Business value
Training and maintenance tasks are often too complicated to be represented as linear workflows. Using branching logic makes Dynamics 365 Guides more flexible, increases the number of addressable scenarios, and ensures the solution fits industrial needs.
Feature details
When an author creates a guide, they'll have the option to set up a branching step that moves the operator to a different set of steps based on their input. For example, an author can create a branch that automatically advances an operator from step 2 to step 5 depending on the operator’s answer to a question in step 2.
See also
Add a branch in to a guide in Dynamics 365 Guides to create a non-linear workflow (docs)