This content is archived and is not being updated. For the latest documentation, see Microsoft Dynamics 365 product documentation. For the latest release plans, see Dynamics 365 and Microsoft Power Platform release plans.
Some of the functionality described in this release plan has not been released. Delivery timelines may change and projected functionality may not be released (see Microsoft policy). Learn more: What's new and planned
Talking directly with customers is an important part of any sales cycle. Although many organizations have already amassed large volumes of conversational data, most aren't deriving any value from these interactions, despite the tremendous potential. In today's resource-constrained environment, extracting value from existing data is vital for profitable growth. By leveraging Microsoft’s recent advancements in AI and natural language processing, conversation intelligence automatically extracts these insights to help close deals faster and to identify new opportunities.
Conversation intelligence provides meaningful insights by automatically transcribing calls and analyzing content, sentiment, and behavioral style. Sellers can effectively guide buyers toward a purchase by using proven conversation techniques. Managers can make better strategic decisions for new sales motion or sales training by identifying market trends. By understanding unique behaviors of top sellers, managers can bring those learnings to the rest of the team to lift the team's performance.