Embedded analytics for customer service managers
Important
This content is archived and is not being updated. For the latest documentation, see Microsoft Dynamics 365 product documentation. For the latest release plans, see Dynamics 365 and Microsoft Power Platform release plans.
| Enabled for | Public preview | General availability |
|---|---|---|
| Users by admins, makers, or analysts | 
Oct 1, 2020 |
- |
Business value
The embedded experience allows customer service managers quicker access to rich analytics and insights, helping them deliver better customer service and thereby improving customer satisfaction.
Feature details
Dynamics 365 Customer Service Insights provides many key analytics and insights about your customer service data. We're also expanding the number of analytics reports that are available out of the box, providing insight into key business metrics for the customer support organization.
With this release, Customer Service analytics and insights will be embedded within Dynamics 365 Customer Service applications to provide rich insights to users in a familiar context.
See also
Customer Service Insights (docs)