Embedded analytics for customer service managers

Important

This content is archived and is not being updated. For the latest documentation, see Microsoft Dynamics 365 product documentation. For the latest release plans, see Dynamics 365 and Microsoft Power Platform release plans.

Enabled for Public preview General availability
Users by admins, makers, or analysts Oct 1, 2020 -

Business value

The embedded experience allows customer service managers quicker access to rich analytics and insights, helping them deliver better customer service and thereby improving customer satisfaction.

Feature details

Dynamics 365 Customer Service Insights provides many key analytics and insights about your customer service data. We're also expanding the number of analytics reports that are available out of the box, providing insight into key business metrics for the customer support organization.

With this release, Customer Service analytics and insights will be embedded within Dynamics 365 Customer Service applications to provide rich insights to users in a familiar context.

See also

Customer Service Insights (docs)