Dynamics 365 Commerce and Microsoft Teams integration – add org structure, stores, workers


This content is archived and is not being updated. For the latest documentation, go to What's new or changed in Dynamics 365 Commerce. For the latest release plans, go to Dynamics 365 and Microsoft Power Platform release plans.

Enabled for Public preview General availability
Users by admins, makers, or analysts Apr 30, 2021 Apr 30, 2021

Business value

Retailers have a well-defined organization structure, stores, workers, and more in Dynamics 365 Commerce headquarters. All of that information is essential to provision Microsoft Teams for the same organization. Administrators now can provision Microsoft Teams from Commerce and create teams for stores, add members from a store’s worker book, and more in Microsoft Teams, and synchronize the changes in the future. Communication managers will see the organization structure replicated into Microsoft Teams, and use it while publishing task lists in the Microsoft Teams Tasks app. This functionality provides an improvement in productivity and helps regional managers, store managers, and store workers jumpstart with Microsoft Teams.

Feature details

This feature provides an ability to provision Microsoft Teams and easily reflect organization structure from Dynamics 365 Commerce into Microsoft Teams. A team for each store will be created and employees from the store’s worker book will be added as members.

See also

Map stores and teams if there are pre-existing teams in Microsoft Teams (docs)