Overview of engagement insights 2021 release wave 1


This content is archived and is not being updated. For the latest documentation, go to About Dynamics 365 Customer Insights engagement insights capability. For the latest release plans, go to Dynamics 365 and Microsoft Power Platform release plans.


Some of the functionality described in this release plan has not been released. Delivery timelines may change and projected functionality may not be released (see Microsoft policy). Learn more: What's new and planned

Engagement insights (preview) in Dynamics 365 Customer Insights enables individual and holistic interactive analytics over web, mobile, and connected products customer journey touchpoints. Engagement insights expands to multichannel analytics over data from other channels for richer customer analytics, downstream actions, and optimizations.

Eliminate data silos and unify customer data

Engagement insights (preview) enables connecting multiple data sources from applications. Data processed and stored in audience insights and behavioral signals collected in engagement insights are unified for analytics.

Enable interactive analytics

Out-of-the-box analytics offers access to data interactively, providing rich insights into customer actions as they happen to help drive better business insights.

Connect analysis to systems of action

Embed the insights and activations based on your data right into your advertisement technology, marketing technology, and other business applications.

Advanced analytics and customer journey analytics

Use digital analytics to understand customer journeys through funnel reports, journey maps, flows, and more to drive the next best actions.

Built-in capabilities enable advanced analytics with custom reports, segments, custom metrics, and predictive analytics.

RSS Subscription Updates to engagement insights 2021 release wave 1