Integrate with customer journey orchestration


This content is archived and is not being updated. For the latest documentation, go to About Dynamics 365 Customer Insights engagement insights capability. For the latest release plans, go to Dynamics 365 and Microsoft Power Platform release plans.


Some of the functionality described in this release plan has not been released. Delivery timelines may change and projected functionality may not be released (see Microsoft policy). Learn more: What's new and planned

Enabled for Public preview General availability
Users by admins, makers, or analysts May 3, 2021 -

Feature details

  • The engagement insights SDK serves as the single SDK for event tracking. After implementing the SDK, users can use different offerings without any changes to the tracking snippet on the webpage or app.
  • Engagement insights addresses requirements from the current customer journey SDK features in Dynamics 365 Marketing to close gaps in web tracking.
  • Journey orchestration will use the engagement insights platform to create journey triggers from external events. Customer journey orchestration will also be able to trigger orchestrations based on engagement insights events. Engagement insights is required for analytics on customer behaviors.