Overview of Dynamics 365 Guides 2021 release wave 1


This content is archived and is not being updated. For the latest documentation, go to What's new in Dynamics 365 Guides. For the latest release plans, go to Dynamics 365 and Microsoft Power Platform release plans.


Some of the functionality described in this release plan has not been released. Delivery timelines may change and projected functionality may not be released (see Microsoft policy). Learn more: What's new and planned

Microsoft Dynamics 365 Guides is a mixed-reality application that displays step-by-step holographic instructions right where the work happens, enabling employees to quickly learn and execute complex tasks.

Dynamics 365 Guides:

  • Helps reduce errors and increase safety.
  • Closes knowledge gaps and strengthens skills.
  • Adapts to your work in real time.
  • Improves training and processes.

Dynamics 365 Guides addresses the needs of three key personas: content authors, operators, and managers/analysts.

Authors can easily create guides without 3D or programming skills by using a simple PC app and a HoloLens app. Operators use guides on HoloLens in training and on the job to get guidance while they work in a heads-up, hands-free style. Trainers and managers can analyze usage data to optimize their workflows.

For the 2021 release wave 1 (April 2021 to September 2021), the Dynamics 365 Guides team is focusing on intelligent workflows. By taking further advantage of data captured with HoloLens as well as AI innovations, users can get to work and confirm their results faster and simpler than ever. In addition, new entities for completion time enable customers to build Power Automate flows that support their unique enterprise needs. For example, use the new entities to automatically mark a work order as done when a guide is completed.

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