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Important
This content is archived and is not being updated. For the latest documentation, go to Overview of Dynamics 365 telecommunications accelerator. For the latest release plans, go to Dynamics 365 and Microsoft Power Platform release plans.
Important
Some of the functionality described in this release plan has not been released. Delivery timelines may change and projected functionality may not be released (see Microsoft policy). Learn more: What's new and planned
The Dynamics 365 telecommunications accelerator offers a fast track to build new subscriber management, service management, or network operations solutions using Microsoft Power Platform. This solution is targeted for network operators, wireless and mobile carriers, internet service providers, any owner or provider of network infrastructure, any of the independent software vendors, or general system integrators who work in the telecommunications industry.
The first version of the telecommunications accelerator focuses on place management and telco sales to enable network and mobile operators, internet service providers, and other players in the space to better relate their services, products, and deployed plant and network resources to specific geocoded physical locations (such as buildings, dwellings, and campuses) within and across their service areas.
Improved and automated lead management with built-in service availability and qualifications checks, as well as network resource tracking, network mapping, and address lookups, are included in the two model-driven sample applications. The place management app is standalone for address and network management, while the telco sales app integrates and expands Dynamics 365 Sales with telco entities. The mapping features integrate directly with Azure Maps API to enable geospatial coordinates and the ability to draw polygons, circles, points, and lines directly on a map. Sample dashboards, Power BI reports, and feature-rich UX controls are included. The Telecommunications extension to Common Data Model is based on the TM Forum Open Digital Framework for Geographic Site Management and creates new telco-specific data entities and related attributes for fast application development.