Knowledge article subgrid improvement


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Enabled for Public preview Early access General availability
Users, automatically - Feb 1, 2021 Apr 5, 2021

Business value

Improve the user experience for searching for and opening knowledge articles.

Feature details

In the knowledge article subgrid, a user can select Add existing knowledge article to invoke a knowledge search control to more easily search for articles rather than using the original lookup record dialog. Also, double-clicking a linked article will now open the article in read mode with an edit option if the user has the appropriate edit permissions.

See also

Linked knowledge article subgrid (docs)