Personalize language settings for knowledge article authoring, and filters for search experience


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Enabled for Public preview Early access General availability
Users by admins, makers, or analysts - - Apr 5, 2021

Business value

Agents can personalize the languages in which they want to write and search articles. This improves their efficiency and productivity.

Feature details

Using the personalization setting, agents can set a default language to use for writing articles and preferred filters for article searches.

Currently, the default language is the UI language for authoring a new knowledge article. The personalization feature allows authors to set their preferred default language for writing articles.

Similarly, agents can currently search articles based on certain filters such as status, visibility, modified date, and language. The personalization feature allows agents to set filter preferences for searching articles.

See also

Personalize your language preferences for authoring knowledge articles (docs)