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Important
This content is archived and is not being updated. For the latest documentation, go to Overview of Dynamics 365 Customer Service. For the latest release plans, go to Dynamics 365 and Microsoft Power Platform release plans.
Important
Some of the functionality described in this release plan has not been released. Delivery timelines may change and projected functionality may not be released (see Microsoft policy). Learn more: What's new and planned
The timeline is used across Dynamics 365 applications to capture activities like notes, appointments, emails, tasks, and more to ensure all interactions with the customer are tracked and visible over time. Agents use the timeline to quickly catch up on all of the latest activity details with the customer to provide the most personalized support experience.
For 2021 release wave 1, we're adding configuration enhancements to the new form designer, adding a streamlined administration experience for automated post configuration, and enhancing the timeline usability in the agent experience.