Status reason filter for timeline


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Enabled for Public preview Early access General availability
Users, automatically - Feb 1, 2021 Apr 5, 2021

Business value

The timeline control provides an easy and immersive experience to view a customer’s history across cases, accounts, or contacts. Filters provide agents with the ability to quickly adjust what data they see in the timeline. Multiple filters can be applied at the same time to ensure agents can always find what they are looking for.

Feature details

The status reason filter is added for this release. Status reason give you another level of granularity when filtering activities. A common use for the status reason filter will be to quickly view all the draft emails on a timeline.

See also

Configure timeline (docs)