Visual improvements for multisession apps


This content is archived and is not being updated. For the latest documentation, go to Overview of Dynamics 365 Customer Service. For the latest release plans, go to Dynamics 365 and Microsoft Power Platform release plans.

Enabled for Public preview Early access General availability
Users, automatically - Feb 1, 2021 Apr 5, 2021

Business value

Customer Service workspace and Omnichannel for Customer Service allow agents to multitask on several customer cases simultaneously and switch among issues seamlessly without losing context of the in-progress work.

Feature details

Look-and-feel enhancements have been made in the multisession apps, including the following:

  • Icons in multisession tabs.
  • Multisession tabs with reduced height.
  • Browser tab label displays the app name.

See also

Customer Service workspace (docs)