Enhancement to Core Service Scheduling (URS based) – weekly and monthly view support in new schedule board


This content is archived and is not being updated. For the latest documentation, go to Overview of Dynamics 365 Customer Service. For the latest release plans, go to Dynamics 365 and Microsoft Power Platform release plans.

Enabled for Public preview Early access General availability
Users, automatically - Feb 1, 2021 Apr 1, 2021

Business value

We're bringing critical feature functions from the legacy schedule board that were released in 2020 release wave 2 to the new schedule board. With these updates, schedulers will be able to manage their bookable resource schedules without having to switch between legacy and new boards. The new board has an enhanced user experience that will improve the productivity of the scheduler.

Feature details

The Customer Service scheduling functionality will be improved in the following ways:

  • Weekly and monthly views: Schedulers will be able to view bookings in weekly and monthly views and schedule eligible bookable resources.
  • Enhancements for resource informational cards: Schedulers will be able to edit multiday booking experiences.

See also

Preview: View schedules by week or month (docs)