Capture work order resolution details
Important
This content is archived and is not being updated. For the latest documentation, go to New and upcoming features in Field Service. For the latest release plans, go to Dynamics 365 and Microsoft Power Platform release plans.
| Enabled for | Public preview | Early access | General availability |
|---|---|---|---|
| Users, automatically | - | 
Feb 1, 2021 |
Apr 1, 2021 |
Business value
It's critical for organizations to be able to report on how work orders are resolved for different reasons, including traceability or chargeability. This increases customer visibility into how work is resolved and provides data for the system to begin providing meaningful resolution suggestions.
Feature details
Work order resolution allows organizations to track how customer issues are actively resolved at the work order and work order incident level by capturing details on how an issue is resolved. Each work order and work order incident represents a scope of work that could have a number of resolution actions, paving the way for future analytics and insights so that field service managers can better understand customer work orders and incident trends. This increases customer visibility into how work is resolved and provides key insights into how previous work had been resolved as a means for technician preparation, ensuring parts and skills are available to get the work resolved the first time.
See also
Capture work order resolution details in Field Service (docs)