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Important
This content is archived and is not being updated. For the latest documentation, go to Dynamics 365 Customer Insights documentation. For the latest release plans, go to Dynamics 365 and Microsoft Power Platform release plans.
Important
The 2021 release wave 2 plan covers all new functionalities planned to be delivered to market from October 2021 to March 2022.
Overview
Engagement insights (preview) is now fully integrated with Dynamics 365 Customer Insights. Its value accrues toward event-driven behavioral analytics supporting near real-time personalization and activation scenarios as an integral part of the Microsoft customer data platform offering.
Updates to engagement insights 2021 release wave 2.