Enhancements related to delivery tracking information
Important
This content is archived and is not being updated. For the latest documentation, go to Intelligent Order Management overview. For the latest release plans, go to Dynamics 365 and Microsoft Power Platform release plans.
| Enabled for | Public preview | General availability |
|---|---|---|
| Users, automatically | - | 
Nov 5, 2021 |
Business value
This feature allows brand owners to capture shipping information from delivery carriers at the fulfillment order level. The shipping information can then be used to provide visibility into delivery, to track and measure fulfillment service level, and remediate late deliveries. Additionally, the details may be used to update order sources and facilitate up-to-date customer communications.
Feature details
This feature provides an application entity model to store information related to the delivery tracking process. This data entity allows provider actions, in-app updates, and views based on delivery status information. The information may be communicated to source systems to enable communications to customers who placed orders and wish to know how and when their orders will be delivered. The feature will enable customer service personnel to make decisions and take action based on the delivery tracking information. Resulting actions may include rerouting or expediting shipments, and notifications to customers.
Many forms of information may be valuable in the context of delivering ordered products to a customer. The delivery information and tracking flows in scope of this feature include:
- Parcel shipments: Use of a parcel shipment carriers typically used in the fulfillment of e-commerce orders.
- Freight shipments: This information is commonly known as FTL (full truck load) and LTL (less than truck load). It is more common in B2B orders, internal movement of goods, or inbound shipments. It can also be used in B2C e-commerce orders when the product being ordered is larger than the delivery capacity of a parcel carrier.
- Last mile delivery: Common examples are home delivery of groceries or meals.