View a customer’s financial holdings
Important
This content is archived and is not being updated. For the latest documentation, go to the Microsoft Dynamics 365 documentation. For the latest release plans, go to Dynamics 365 and Microsoft Power Platform release plans.
| Enabled for | Public preview | General availability |
|---|---|---|
| Users by admins, makers, or analysts | 
Apr 1, 2021 |
Nov 1, 2021 |
Business value
With changing customer expectations, retail banks are constantly required to enhance their customer experience and to meet the customers where they are while maintaining a personalized experience and efficient, professional service.
Because of data silos in the bank, relationship managers lack consolidated visibility into customer information, characteristics, financial history, and intelligent insights, and hence are limited in their ability to provide personalized experiences and are likely to miss growth opportunities. With Unified Customer Profile, relationship managers can gain a complete view of the customer to reach better outcomes through personalized experience, facilitate cross-sell and upsell and increase customer retention and loyalty.
Feature details
Help bank agents quickly understand customer wallet share, total assets, and liabilities, and key flags related to holdings. In addition, provide a whitespace view to quickly surface opportunities to deepen the relationship.
The summary view offers an at-a-glance perspective as part of the summary tab.
Financial summary: Provides an at-a-glance perspective, including:
- Customer wallet share
- Total assets and liabilities
- Key flags related to holdings
- Whitespace view
Financial details: Allows the bank agent to drill into the granular details of the customer’s financial situation, showing detailed information of accounts, loans, investments, credit lines and long-term savings. Details include owned financial holdings and customers at the bank related to them, as well as holdings where the featured customer plays a role but is not the owner. Key flags related to the holdings are also highlighted to ensure follow up as needed.
Cards: Displays the bank agent customer’s card information, providing an at-a-glance view on the summary tab, revealing credit or debit cards used by the customer, including key flags when those are about to expire, not activated, lost, or reported stolen. The agent can get a drilldown view on the financial details tab (see previous point), showing cards within the associated holding (account, credit line), whether within the owned list of holdings or the other tab that features holdings held by other customers at the bank.