Send SMS messages using Twilio and TeleSign integration


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Enabled for Public preview Early access General availability
Admins, makers, marketers, or analysts, automatically - - Oct 1, 2021

Business value

SMS messaging through the Dynamics 365 Marketing mobile channel creates new opportunities to connect with mobile users. The SMS channel enables fast, transactional communication and marketing messaging to use as a part of campaigns and customer service communication. We're extending these capabilities by enabling integration with Twilio and TeleSign.

Feature details

Integration with Twilio and TeleSign happens through a common Omnichannel service shared with Dynamics 365 Customer Service. You can purchase or reuse existing SMS accounts with Twilio or TeleSign, and it'll be possible to purchase Azure Communication Services phone numbers in the regions where Azure Communication Services SMS phone numbers are supported. For more information, go to Phone number types in Azure Communication Services.

This feature is only available in real-time marketing; it does not affect outbound marketing functionality.

Setting up Twilio and TeleSign accounts.

See also

Add a sender number from a Twilio or TeleSign account (docs)