AI-suggested keywords and brief description for knowledge articles


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Enabled for Public preview Early access General availability
Users by admins, makers, or analysts Oct 4, 2021 - Dec 20, 2021

Business value

Keywords and the description are important metadata elements of a knowledge article that can help improve searchability and the surfacing of the relevant articles. It's important to have a variety of keywords to help align with the multiple ways that customers talk about their issues. Adding high-quality, diverse keywords and descriptions is time-consuming and often a challenge, especially for new authors. This feature uses AI to suggest keywords and a description for knowledge articles that can help make authors more productive, support them in following authoring best practices, and improve the searchability of knowledge articles.

Feature details

Key capabilities for this feature include:

  • Automatic suggestion of article keywords based on an article's title and content present on the article.
  • Automatic suggestion of article description based on the article's title and content.

See also

Configure AI suggestions for article keywords and description (docs)