Modern control for subject entity


This content is archived and is not being updated. For the latest documentation, go to Overview of Dynamics 365 Customer Service. For the latest release plans, go to Dynamics 365 and Microsoft Power Platform release plans.

Enabled for Public preview Early access General availability
Users, automatically - Aug 2, 2021 Oct 4, 2021

Business value

Dynamics 365 Customer Service includes a subject organizational structure that lets you mark and categorize service cases, knowledge base articles, and products. With this feature, we're introducing a new user experience that will make it easier to view and search the subject tree hierarchy.

Feature details

The new subject control will be available by default for out-of-the box forms, and will provide the following capabilities:

  • Easy-to-view subject tree hierarchy
  • Ability to search across parent subjects and child nodes
  • Highlight search results

See also

Enable search control for subjects in custom forms (docs)