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Important

This content is archived and is not being updated. For the latest documentation, go to What's new in Dynamics 365 Marketing. For the latest release plans, go to Dynamics 365 and Microsoft Power Platform release plans.

Important

Some of the functionality described in this release plan has not been released. Delivery timelines may change and projected functionality may not be released (see Microsoft policy). Learn more: What's new and planned

  • Collaborate across your organization to create the best marketing campaigns possible using built-in Microsoft Teams chat.
  • Personalize interactions using a unified view of customer activity across Dynamics 365 Marketing, Sales, and Customer Service.
  • Trigger journeys based on data changes in any Dynamics 365 app to engage customers at the right time without writing any code.
  • Take action with your customers in more ways by raising triggers from a journey to run another journey or Power Automate flow.