Get email schedule recommendations while engaging with your customers
Important
This content is archived and is not being updated. For the latest documentation, go to Overview of Dynamics 365 Sales. For the latest release plans, go to Dynamics 365 and Microsoft Power Platform release plans.
| Enabled for | Public preview | Early access | General availability |
|---|---|---|---|
| Users by admins, makers, or analysts | - | - | 
Sep 30, 2022 |
Business value
Sellers engage with multiple customers daily and it can get difficult to stay on top of each interaction. Now they can be guided with relevant insights and suggestions. Dynamics 365 Sales will suggest the best actions that need to be performed at the right time. This will help your sellers to maximize their output.
Feature details
As part of the suggestion to sellers on next best actions, the system will guide the sellers on the best time to send an email to the customer. The seller would also have the ability to schedule the email to be sent at a particular time.
This functionality can improve the response rate from the customers and make the sellers more efficient.
See also
Send an email to a customer (docs)