APIs for queue and agent availability


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Enabled for Public preview Early access General availability
Admins, makers, marketers, or analysts, automatically - - Apr 4, 2022

Business value

Customers who want to have a finer grain of control over the display of the chat widget on their portals based on the current queue backlog and agent availability can build customizations to meet their business requirements.

Feature details

This feature allows customers to programmatically access the availability of the target queue based on operating hours and availability of agents to take requests in the target queue and get details on the average wait time and position in queue. Customers can show or hide the chat widget on their portal.