Fallback queues for unified routing

Important

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Enabled for	Public preview	Early access	General availability
Admins, makers, marketers, or analysts, automatically	-	-	Apr 7, 2022

Business value

Fallback queues are used to handle misrouted work items and routing errors gracefully. With the upcoming enhancements, every workstream will have a fallback queue, and supervisors can monitor them for misrouted items. These updates will simplify the management experience and minimize the time taken to reroute items to the right destination.

Feature details

With the enhancements in the fallback queues, administrators will be able to set a fallback queue for every workstream. Work items that don't match any routing conditions or work items that encounter any error during the routing process will be routed to the fallback queue. Supervisors can monitor a fixed set of fallback queues and mitigate issues for the incorrectly routed work items.

See also

Fallback queues (docs)