Enhancements in diagnostics for unified routing


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Admins, makers, marketers, or analysts, automatically - - Apr 7, 2022

Business value

The logic used in routing and assignment of work items can be complex. Organizations want insights into the happenings at each of the decision points. When some work items take longer to be assigned or are incorrectly assigned, it’s critical to understand the rules that were evaluated so that the system runs as expected.

Feature details

With the new enhancements in diagnostics for unified routing, administrators and supervisors will be able to see the errors and exceptions that occur during the routing process. They'll be able to look at the assignments in detail to understand how the work items were assigned and why some of them remained unassigned.

See also

Understand routing stages and diagnostics (docs)