Simplify administration with new Customer Service admin center application


This content is archived and is not being updated. For the latest documentation, go to Overview of Dynamics 365 Customer Service. For the latest release plans, go to Dynamics 365 and Microsoft Power Platform release plans.

Enabled for Public preview Early access General availability
Admins, makers, marketers, or analysts, automatically Feb 28, 2022 - Apr 28, 2022

Business value

The Customer Service admin center application unifies and simplifies the setup tasks with a guided experience. The app co-locates related settings and takes a task-based approach for an effortless application setup.

Feature details

Some of the key capabilities of the Customer Service admin center app are as follows:

  • Consolidated administration experiences across Customer Service Hub, Omnichannel admin center, and app profile manager.
  • Task-oriented site map.
  • Overview pages for each area that list at-a-glance information with deep links to manage features.
  • Feature landing pages with an overview of the feature-specific capabilities.
  • Wizard-like getting started experience.

See also

Customer Service admin center (docs)