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Important
This content is archived and is not being updated. For the latest documentation, go to Intelligent Order Management overview. For the latest release plans, go to Dynamics 365 and Microsoft Power Platform release plans.
| Enabled for | Public preview | General availability |
|---|---|---|
| Users, automatically | 
Oct 31, 2022 |
Mar 29, 2023 |
Business value
This capability provides customers a way to directly reduce their cost of goods sold and provide better value to their end customer by combining multiple orders from a customer.
Feature details
A customer may receive multiple orders from one of their customers within the same processing window, and the items ordered are picked up from the same warehouse. In such cases, it is cost-efficient to combine the orders so that delivery is made on the same trip. Dynamics 365 Intelligent Order Management will provide functionality that will enable combining of orders. The feature will provide the following capabilities:
Customers can process orders in bulk every <x> hours. This capability ensures that orders placed by the same customer address are combined into a single order for processing by the distributed order management (DOM) system.
Alternatively, customers can specify that they don't want the orders to be combined before DOM processes them.
Customers can split the order across multiple warehouses.
Customers can specify that they don't want to split orders across multiple warehouses and, as much as possible, fulfill the entire order from one warehouse.
If any part of the order is understocked, only the understocked part of the order goes into a backorder queue or gets dropped. The rest of the order is fulfilled.