Record calls
Important
This content is archived and is not being updated. For the latest documentation, go to What's new in Dynamics 365 Guides. For the latest release plans, go to Dynamics 365 and Microsoft Power Platform release plans.
| Enabled for | Public preview | General availability |
|---|---|---|
| Users, automatically | - | 
Oct 17, 2022 |
Business value
It’s important for businesses to keep a record of training and support provided by remote experts so that training materials can be improved and optimized for future sessions. It’s also important to keep a recording of service incidents that happen frequently. Operations managers will be able to use call recordings to create a knowledge base of calls for other technicians or to improve processes.
Feature details
Technicians using the HoloLens app will be able to record their calls with remote experts who are using Microsoft Teams desktop or Teams mobile. Links to recordings will be available in the Teams chat for future reference or download.
See also
Record a call from the Dynamics 365 Guides HoloLens app (docs)