Test all paths customers take before publishing journeys


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Enabled for Public preview Early access General availability
Admins, makers, marketers, or analysts, automatically Sep 1, 2022 - Oct 24, 2022

Business value

Testing custom triggers before using them in a journey is the safest way to ensure that your expectations meet your customers' reality. The test send feature reassures you of the quality and behavior of your custom triggers before you send them to your audience.

Feature details

  • To test your custom triggers, run internal users through the journey and determine whether the triggers work correctly.
  • Test sending allows you to validate the path that your customers will take.

Screenshot showing a test send.

See also

Customer journey orchestration levels up with advanced tools in Dynamics 365 Marketing (blog)

Test custom triggers before using them (docs)