Automatically add common conditions in custom assignment rules

Important

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Enabled for	Public preview	Early access	General availability
Admins, makers, marketers, or analysts, automatically	-	-	Mar 1, 2023

Business value

By automatically populating the common conditions in the assignment rules, you can reduce the steps that are required by administrators to set up custom assignment rules.

Feature details

With this release, when you are creating a new custom assignment rule in unified routing, the conditions for presence, skills, capacity profiles, and agent calendars are automatically added. As an administrator, you can manually remove the conditions if you don't need them.