Digital messaging support for Apple Messages for Business
Important
This content is archived and is not being updated. For the latest documentation, go to Overview of Dynamics 365 Customer Service. For the latest release plans, go to Dynamics 365 and Microsoft Power Platform release plans.
| Enabled for | Public preview | Early access | General availability |
|---|---|---|---|
| Users by admins, makers, or analysts | - | - | 
Oct 1, 2022 |
Business value
Businesses can offer an expanded channel choice to customers by offering Apple Messages for Business as a support channel for those customers who prefer to communicate that way.
Feature details
Messaging platforms such as Apple Messages for Business give businesses an opportunity to engage with customers in their own context to provide them with a seamless and personalized customer service experience. The enhancement has the following capabilities:
- Administrators can configure the Apple Messages for Business channel.
- Customers can reach out to the business through Apple Messages for Business and seek support in an asynchronous nature.
- Agents can use one unified, contextual, and productive interface to engage with customers and resolve their issues.
- Supervisors and managers can access rich reports to run the support center efficiently and effectively.
See also
Apple Messages for Business channel added to Dynamics 365 Customer Service (blog)