Try enhanced layout for Customer Service workspace
Important
This content is archived and is not being updated. For the latest documentation, go to Overview of Dynamics 365 Customer Service. For the latest release plans, go to Dynamics 365 and Microsoft Power Platform release plans.
| Enabled for | Public preview | Early access | General availability |
|---|---|---|---|
| Users by admins, makers, or analysts | 
Aug 1, 2022 |
- |
Oct 1, 2022 |
Business value
Customer Service workspace enables agents to multitask on several cases and conversations simultaneously with the ability to switch among issues seamlessly, without losing the context of the work that's in progress. The modern design of the Customer Service workspace app has a new layout for the site map, sessions, and tabs.
Feature details
Some of the key layout changes of the Customer Service workspace app are:
- Sessions and child tabs displayed horizontally.
- Improved handling of overflowing tabs and sessions.
- Tab bar visible only if multiple tabs are present in a session.
- Improved site map that's accessed from the Menu icon with support for grouping and areas.
- Improved accessibility with 400 percent zoom mode.
- Increased predictability of session closure in multisession apps.
- In-app notifications aligned with the multisession navigation.
See also
Use the Customer Service workspace app for omnichannel interactions (blog)