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Important
This content is archived and is not being updated. For the latest documentation, go to Overview of Dynamics 365 Customer Service. For the latest release plans, go to Dynamics 365 and Microsoft Power Platform release plans.
| Enabled for | Public preview | Early access | General availability |
|---|---|---|---|
| Users by admins, makers, or analysts | - | - | 
Oct 1, 2022 |
Business value
Enable business to offer a seamless single sign-on experience for live chat and Power Virtual Agents bot integration.
Feature details
Single sign-on for live chat in Omnichannel for Customer Service and Power Virtual Agents creates a seamless sign-in experience for users who are interacting with a chatbot through the live chat widget. This feature will enable the following capabilities:
- Power Virtual Agents bots can authenticate users while engaged over a live chat conversation, allowing for a more secure and robust experience with a chatbot.
- Authentication context is shared between Power Virtual Agents and live chat. If your user is authenticated by one system, they are authenticated in both.
- An unauthenticated live chat conversation can be started and continue as authenticated after the user signs in.
See also
Pass authentication token to bot during single sign-on in live chat (docs)