Try enhancements in user experience to manage skills
Important
This content is archived and is not being updated. For the latest documentation, go to Overview of Dynamics 365 Customer Service. For the latest release plans, go to Dynamics 365 and Microsoft Power Platform release plans.
| Enabled for | Public preview | Early access | General availability |
|---|---|---|---|
| Admins, makers, marketers, or analysts, automatically | 
Oct 20, 2022 |
- | - |
Business value
For efficient skills-based routing in the customer service centers, the administrators should be able to quickly set up the skills for users, manage the skills for multiple users, and manipulate user skills based on the fluctuations in demand.
Feature details
With the improvements in the admin experience, administrators will now be able to:
- Easily set up a skills-based workforce.
- Manage the skills for multiple users.
- Manipulate the users' skills to meet the fluctuations in demand.
See also
Skill-based routing and one-stop user management help you keep up with customer service demands (blog)