Quick reply administration enhancements

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Important

This content is archived and is not being updated. For the latest documentation, go to Overview of Dynamics 365 Customer Service. For the latest release plans, go to Dynamics 365 and Microsoft Power Platform release plans.

Enabled for Public preview Early access General availability
Users by admins, makers, or analysts - - Oct 1, 2022

Business value

For an improved experience, admins can use dynamic text (slugs) in quick replies simply by adding text strings with a single action and validating them in the message box.

Feature details

Quick reply creation and editing features include the following enhancements:

  • A view of all available dynamic text strings (slugs) that can be inserted into the quick reply message box.
  • The ability to insert a dynamic text string into the message box by selecting it.
  • The ability to validate a dynamic text string in the message box.

Screenshot of the quick reply admin authoring experience.

See also

Create quick replies (docs)