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Important
This content is archived and is not being updated. For the latest documentation, go to Overview of Dynamics 365 Customer Service. For the latest release plans, go to Dynamics 365 and Microsoft Power Platform release plans.
Important
Some of the functionality described in this release plan has not been released. Delivery timelines may change and projected functionality may not be released (see Microsoft policy). Learn more: What's new and planned
| Enabled for | Public preview | Early access | General availability |
|---|---|---|---|
| Users by admins, makers, or analysts | 
Nov 30, 2022 |
- | To be announced |
Business value
There's a large demand for the voice channel in Omnichannel for Customer Service. We are increasing the global availability to cover more countries and regions so that our customers across the world can use the voice services.
Feature details
We are increasing the global availability of the voice channel in Omnichannel for Customer Service to cover more countries and regions. Based on customer demand, we are expanding the voice coverage to United Kingdom, Canada, India, and Switzerland.
The voice channel is generally available in Canada and United Kingdom. The channel is available for preview in India and Switzerland.
See also
Customer Service voice support channel launches in the UK (blog)
Supported cloud locations, languages, and locale codes for voice channel (docs)