Deepen – Explore untapped areas - For business/data analysts
Get more value by expanding Customer Insights to additional use cases across your organization.
Drive value with the Customer Insights app
Increase your knowledge of Customer Insights capabilities to drive value within your organization:
- Understand what customers are doing on your website and mobile app with digital analytics
- Augment profiles with customer sentiment
- Orchestrate hyper-personalized experiences with customer journey orchestration
- Combine customer data with financial, operational, and unstructured IoT data for limitless analytics
Self-guided learning modules
Deepen your knowledge of Dynamics 365 Customer Insights at your own pace using Learn’s self-guided modules:
- Unlock customer intent with Dynamics 365 Audience insights
- Enrich data and predictions with Audience insights
To explore other roles and content, see Overview of adoption framework for Customer Insights.