Deepen – Explore untapped areas - For business/data analysts

Get more value by expanding Customer Insights to additional use cases across your organization.

Drive value with the Customer Insights app

Increase your knowledge of Customer Insights capabilities to drive value within your organization:

• Understand what customers are doing on your website and mobile app with digital analytics
• Augment profiles with customer sentiment
• Orchestrate hyper-personalized experiences with customer journey orchestration
• Combine customer data with financial, operational, and unstructured IoT data for limitless analytics

Self-guided learning modules

Deepen your knowledge of Dynamics 365 Customer Insights at your own pace using Learn’s self-guided modules:

• Unlock customer intent with Dynamics 365 Audience insights
• Enrich data and predictions with Audience insights

Note

To explore other roles and content, see Overview of adoption framework for Customer Insights.