Adoption framework for Dynamics 365 Customer Insights

Welcome to the Dynamics 365 Customer Insights adoption hub. This site is a resource hub for you. Our goal is to give you the necessary tools and resources to easily transition to using Dynamics 365 Customer Insights. Below are three phases that represent a typical journey toward adopting Dynamics 365 Customer Insights. The adoption framework can help you get started in several ways, depending on the phase you're currently in.

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Marketing/sales/service teams

Business/data analyst

IT/data administrator