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Manage Dynamics 365 Channel Integration Framework 2.0 solutions in Dynamics 365

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Third-party channel providers can add Dynamics 365 Channel Integration Framework 2.0 components as a dependent solution for use in solutions that they develop for Dynamics 365. This article describes how you can add and remove Dynamics 365 Channel Integration Framework 2.0 solutions from your Dynamics 365 instance.

You can export solution files from one organization and import them into another organization using the Dynamics 365 Settings > Customizations > Solutions page. Before exporting, you can choose to remove any channel provider components using the Solutions page, but ensure that the channel provider URL doesn't get overwritten in the target environment during the import process. To prevent this, you can either edit the customizations XML file before exporting the solution or ensure that you export the solution with the target organization's channel provider URL.

Add a Dynamics 365 Channel Integration Framework solution

  1. Add the Dynamics 365 Channel Integration Framework application to your Dynamics 365 instance that has an unmanaged dependent solution installed in it.

  2. Sign in to your Dynamics 365 instance and go to Settings > Solutions.

  3. From the list of solutions, select the solution that you'd like to add.

  4. In the window that opens, select Model Driven App from the left panel.

  5. Select Channel Integration Framework and then select OK.

  6. Select Publish all customizations.

  7. Close the solution window.

  8. Export the solution.

Remove a Dynamics 365 Channel Integration Framework solution

  1. Make sure that you have the System Administrator or System Customizer security role or equivalent permissions.

  2. Sign in to Dynamics 365.

  3. Select Settings > Solutions.

  4. Select the solution that you'd like to remove.

  5. In the window that opens, select the Channel Integration Framework solution.

  6. Select Delete and then select Delete again to confirm that you want to remove the solution.

See also

Authenticate channel users to the channel (widget)
Get Dynamics 365 Channel Integration Framework
Configure channel providers in Dynamics 365 Channel Integration Framework 2.0
Enable outbound communication (ClickToAct)
Pass a Dynamics 365 URL to a widget library