Skip "change due" dialog box in POS

This article describes how to skip the Change due dialog box in the point of sale (POS) when a transaction is paid in full and there's no change due.

For payments at the POS, there is now a greater prevalence of credit usage, as most transactions don't require change to be provided to the customer. In Dynamics 365 Commerce, you can configure POS so that the Change due dialog is skipped unless there's actually change due back to the customer. The Change due dialog box will also be shown if the receipt format for gift receipts is configured to print As required. When gift receipts are configured to print As required, the option to print a gift receipt is included in the Change due dialog box, overriding the Skip change due configuration.

Configure property to skip Change due dialog box

The property you need to configure to skip the Change due dialog box is found in the Functionality profile level, which is a store-level setting.

To configure the property, follow these steps.

1. Search for the Functionality profile for the store where the dialog box should be skipped.
2. Open the functionality profile for the target store and select Edit.
3. Expand the Functions FastTab. Under the Terminal subheading, in the Change due field, select Skip when zero.
4. Select Save, and then run the 1070 channel configuration distribution schedule.
5. After the changes are synchronized, sign out of the POS and then sign back in. Make a transaction that has no change due to the customer to verify that the Change due dialog box isn't displayed.

Additional resources

Payment methods

Credit card setup, authorization, and capture

Configure cash denominations for the point of sale (POS)

Configure credit card processing