Postponed registration of NFC-e documents issued in offline contingency mode

This article gives an overview of the functionality for postponed registration of NFC-e (Nota Fiscal do Consumidor eletrônica) documents that are issued in Microsoft Dynamics 365 Commerce point of sale (POS) in contingency mode.

The NFC-e offline contingency mode must be used when a store's internet connection isn't available, or when the SEFAZ (Secretaria de Estado de Fazenda) authorization service is down. In offline contingency mode, POS locally generates NFC-e documents. Those documents are then transmitted to SEFAZ later.

All NFC-e documents that are issued through POS terminals can be viewed on the View XML message page in Commerce headquarters after P-jobs are run and the retail statement is posted. The NFC-e documents that were issued in POS in offline contingency mode can then be submitted for authorization through Commerce headquarters.

View fiscal document details

To view an NFC-e document in Commerce headquarters, go to Retail and Commerce > Inquiries and reports > All fiscal documents. The All fiscal documents page shows the same format that is shown when you view an NF-e model 55 fiscal document. It includes the header, lines, and all attributes. For more information, see Fiscal documents and fiscal document framework for Brazil.

Note

• By default, if you open the All fiscal documents page in Commerce headquarters, it lists only NFC-e model 65 fiscal documents. To view returns that have NFC-e model 55 fiscal documents, you must change the filter criteria. However, if you open the All fiscal documents page in the General ledger module, it lists all incoming and outgoing fiscal document models, including model 55 and model 65.
• If the NFC-e document was issued and authorized in POS, its status is shown as Approved. If the NFC-e document was issued in offline contingency mode, its status is shown as Created, Rejected, or RejectedNoFix.

Authorize NFC-e documents that were issued in offline contingency mode

To authorize an NFC-e document that was issued in offline contingency mode, follow these steps in Commerce headquarters.

1. Follow one of these steps:

   • Go to Accounts receivable > Fiscal documents > Electronic fiscal documents > Export/import NF-e process.
   • If you're using the Electronic invoicing add-on for Brazil, go to Retail and Commerce > Retail and Commerce IT > POS posting > Export NFC-e documents.

2. After the export process is completed, review the NFC-e authorization status by going to Retail and Commerce > Inquiries and reports > All fiscal documents. For sales that have been authorized by the state's tax authority, the Status field will be set to Approved.

Additional resources

Set up and deploy Commerce localization for Brazil

Commerce localization for Brazil

NFC-e fiscal document functionality in Commerce POS for Brazil

Manage customer information in POS for Brazil

Cancellation and return of NFC-e documents in Commerce POS for Brazil

Post Brazilian fiscal documents via retail statements in Commerce headquarters