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This article describes how to enable self-checkout (SCO) and related features in the Microsoft Dynamics 365 Commerce Store Commerce app.
Important
To enable the self-checkout and related features in the Store Commerce app, you must be running Commerce version 10.0.40, Store Commerce version 10.0.40, and Commerce Scale Unit (CSU) version 9.50.
Point of sale (POS) customers can reuse existing workflows to turn on kiosk-based SCO in an existing Store Commerce app. Customers can then use SCO terminals to scan or search for items, add items to a shopping cart, and pay for items by using a credit card or debit card.
To enable the SCO feature, follow these steps.
To configure SCO for a register, in headquarters go to the register setup under POS Registers and set the Self-checkout option to Yes.
The enabling of the Self-checkout feature results in the following behavior:
When the Self-checkout option at the register is set to Yes, the following changes are made in POS for consumer operations:
Note
If Manage device is set to Yes on the POS position permissions form in headquarters, the header and side navigation bars are still visible on the self-checkout register, which allows store associates to perform setup or administrator tasks without having to switch to a cashier register.
To restrict specific products from being offered at SCO, in headquarters go to Released products and set the Blocked at self-checkout option to Yes.
To enable only operations that are applicable to consumers on an SCO kiosk, follow these steps.
To set up the kiosk and the hardware peripherals during initial setup, an administrator can use their user credentials to sign in to the kiosk. Administrators must ensure that their screen layout is assigned to their user ID in headquarters.
The out-of-box customer-facing SCO layout available in the demo environment for export and import is configured with limited operations, as shown in the following example image.
To use the out-of-box customer-facing SCO layout, go to Retail and Commerce > Screen layouts and assign the SCO screen layout to the Registers setup.
Note
The following customer operations are supported.
Operation | Action | Description |
---|---|---|
Scan and add item to cart | Product sale | Allows a customer to scan items and add them to a transaction. If an item is restricted from SCO, an error message instructs the customer to ask a cashier for help. |
Add rewards number | Add loyalty card | Brings up a numeric keypad that a customer can use to enter their loyalty account number to associate themselves with the transaction. |
Search item code | Product sale | Brings up a numeric keypad that a customer can use to enter the item code of a product. Customers can then add the product to the cart if the bar code is missing or can't be scanned. |
Search | Search | Brings up a product browsing page where the customer can select products from product categories to add them to the cart. |
Pay card | Pay card | Enables payment of a transaction using only a credit or debit card. |
After payment is processed, an option is presented to print a receipt.
The Call for assistance operation provides support for cashier assistance during SCO, and the Allow request for assistance action is associated with this operation. When a customer selects Call for assistance, a manager or store associate must sign or swipe in to perform one of the following elevated operations:
Note
If you are updating your demo environment with a self-checkout configuration, in Commerce headquarters you must manually add the 718 - Allow request for assistance operation. To add this operation, go to POS operations and select +New. In the new row, enter "718" for Operation ID, enter a name for Operation name, enter "1002" for Permission ID, select both the Check user access and User operation checkboxes, and then select Save.
Events
Mar 31, 11 PM - Apr 2, 11 PM
The ultimate Microsoft Fabric, Power BI, SQL, and AI community-led event. March 31 to April 2, 2025.
Register today