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Access to this page requires authorization. You can try changing directories.
Enable the quality evaluation historical analytics dashboard to help supervisors track agent performance trends over time.
Prerequisites
You must have the Administrator role.
Enable quality evaluation historical analytics
To enable the dashboard:
- In Customer Service admin center, go to Insights.
- Under Quality evaluation agent analytics, select Manage.
- Turn on the Enable Quality Evaluation Agent historical Analytics toggle.
Related information
View the quality evaluation historical analytics dashboard
Manage quality evaluation
Use evaluation plan