Service Scheduling FAQ
This topic provides answers to some common questions about service scheduling, its legacy and new experience, setup, and other key concepts.
What licenses do I need to enable service scheduling for my org?
The new scheduling experience is available to you if you have one of the following licenses:
- D365_ENTERPRISE_P1 – Customer Engagement
- D365_ENTEPRISE_CS – Customer Service
- D365_ENTERPRISE_CM – Case Management
Is the new scheduling experience automatically available from the Power Platform admin center?
Scheduling in Customer Service Hub is a customer-driven update. You need to avail and enable the service scheduling package, which also includes the Universal Resource Scheduling (URS) functionality.
More information: Set up the scheduling experience
How do I install Core Service Scheduling from the Power Platform admin center?
For steps on how to install Core Service Scheduling from the Power Platform admin center, see Install Service Scheduling from Power Platform.
See also
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