Create a new environment

After your organization purchased a license for Dynamics 365 Customer Insights, the administrator of the Microsoft 365 tenant receives an email that invites them to create an environment and add users from their organization as administrators. These administrators can then manage users and Customer Insights environments.


In most cases, installing Customer Insights - Data should be done through Power Platform admin center.

Use the environments creation experience in Customer Insights - Data for the following scenarios:


To install Customer Insights - Data on an existing Dataverse environment:

To create a new Dataverse environment when installing Customer Insights - Data:

Create an environment in Customer Insights - Data

We recommend to use the consolidated environment manager for Customer Insights to create new environment by default.

  1. Open the environment picker and select + New.

    Select the environment picker.

  2. Follow the guided experience outlined in the following sections and provide all required information for a new environment.

Step 1: Provide basic information

  1. Choose whether you want to create an environment from scratch or copy data from another environment. Copying data from another environment requires extra steps.

  2. Provide the following details:

    • Name: Name for this environment. This field is already filled in if you copied an existing environment, but you can change it.
    • Type: Type of environment: production or sandbox. Sandbox environments don't allow scheduled data refresh and are intended for preimplementation and testing. Sandbox environments use the same primary audience as the production environment that's currently selected.
    • Region: Region into which the service is deployed and hosted. To use your own Azure Data Lake Storage account install on an existing Microsoft Dataverse organization, all environments must be in the same region.
  3. Select Next.

Step 2: Configure data storage

  1. Choose where to store the data:

    • Customer Insights storage: Data storage is managed automatically. It's the default option and unless there are specific requirements to store data in your own storage account, we recommend using this option.
    • Azure Data Lake Storage Gen2: Your own Azure Data Lake Storage account to store the data so you have full control where the data is stored. Follow the steps in Use your own Azure Data Lake Storage account.
  2. Select Next.

Step 3: Choose Dataverse environment

Select an existing Dataverse environment that doesn't already have a Customer Insights - Data environment installed on it.Learn more about the the required permissions.

If you chose to use your own Azure Data Lake storage in the previous step, you can enable data sharing with Dataverse. You can use it with business applications based on Dataverse or model-driven applications in Power Apps.

data sharing with Microsoft Dataverse auto-enabled for new environments.

  1. Choose an existing Dataverse environment from the drop-down that you want to install Customer Insights - Data. To create a new environment, go to the Power Platform admin center and create it. Then, refresh the list of environments and select the newly created environment.

  2. If you're using your own Data Lake Storage account:

    1. Select Enable data sharing with Dataverse.
    2. Enter the Permissions identifier. To get the permission identifier, enable data sharing with Dataverse from your own Azure Data Lake Storage.
  3. Select Next.

Step 4: Finalize the settings

Review the specified settings. When everything looks complete, select Create to set up the environment.

To change some of the settings later, see Manage environments.

Work with your new environment

Review the following articles to help you get started:

Next steps