Register your web application to use the events API


On September 1, 2023, Dynamics 365 Marketing and Dynamics 365 Customer Insights began to be sold together under a single product SKU called Dynamics 365 Customer Insights. The individual applications have been renamed Dynamics 365 Customer Insights - Journeys and Dynamics 365 Customer Insights - Data, respectively. For more information, see Dynamics 365 Customer Insights FAQs

Starting on September 1, 2023, new Customer Insights - Journeys customers receive real-time journeys features only. For more information, see Default real-time journeys installation. Many documentation pages currently refer to outbound features that may not be available or may work differently in real-time journeys. The documentation content is being updated to note whether it applies to real-time journeys or outbound marketing.

To use the events API, you need to provide a web application token in each request. The web application token is used to control API requests that are associated with your organization. Follow the steps given below to register your web application:

  1. Open your Dynamics 365 Customer Insights - Journeys instance and navigate to Event Management.

  2. Select the drop-down and select Settings


  3. Select Web applications.

    Web application token.

  4. Select New to create a new web application token.

  5. Enter details in the Name field.

  6. For the Origin field enter the URL from where your application is served in the Primary endpoint value that you got while enabling the static website. For example: https://localhost:4200 or

    Web application token details.


    When you enter the Primary endpoint value, make sure that you don't have a trailing slash (/) at the end of the url.

  7. Select Save. You will get the web application token and the API endpoint.