Event planning and management
Dynamics 365 Marketing and Dynamics 365 Customer Insights are now Customer Insights - Journeys and Customer Insights - Data. For more information, see Dynamics 365 Customer Insights FAQs
New Customer Insights - Journeys customers receive real-time journeys features only. For more information, see Default real-time journeys installation.
Live events and webinars are a vital sales and marketing channel. But events and webinars can be complex to arrange, execute, and follow up on. The Dynamics 365 Customer Insights - Journeys event management feature helps you every step of the way, from initial planning and budgeting through promotion and publication, attendee registration, webinar broadcasting, final analytics, lead generation, and evaluation of ROI.
Key event-management features include:
- Seamless contact, registration, and attendance management features in one system.
- Business processes that guide users through the essential steps of event planning.
- Session, session track, and speaker management.
- Managing attendee passes to grant access to specific sessions or tracks.
- Venue management for tracking buildings, rooms, and room layouts.
- Guest logistics for registering hotels, room allocation, and reservations.
- Tracking sponsors and their sponsorships for each event.
- Creating Microsoft Teams webinars and live events.
- Reviewing the attendance history of each contact, including events and sessions attended.
To create, view, and edit your events and all event-related records, go to the Events work area of Dynamics 365 Customer Insights - Journeys, where you can create a new event and—working from this single event record—add most of the other types of records and information that you need to plan, publish, promote, and analyze it. Like many types of records in Dynamics 365, the event record provides a customizable business process workflow that helps guide you through each step of the process.
Use other parts of the Events work area to work with specific record types that relate to event planning, such as logistics, sessions, attendees, sponsors, and more. Depending on what you are doing at the time, you might access these types of records when working in the parent event record, or you could go to the area dedicated to a specific record type to work with that type of record only, or work across events.
Dynamics 365 Customer Insights - Journeys offers two solutions for event management: outbound marketing and real-time journeys.
When to use Customer Insights - Journeys and when to use outbound marketing for event management
Customer Insights - Journeys contains a subset of outbound event management features plus several improvements. The following table compares the Customer Insights - Journeys and outbound marketing event management features.
|Feature||Outbound marketing||Customer Insights - Journeys|
|Single session event||Yes||Yes|
|Event level templates||Yes||Planned|
|Sessions, session tracks, speaker management||Yes||Yes|
|Creating Teams meetings/live events/webinars||Yes||Yes|
|Support for On24 and other generic webinar providers||Yes||Planned|
|Using marketing forms for registrations||Yes||Yes|
|Lead entity registration||Yes||Planned|
|Custom registration fields||Yes||Planned|
|Set registrations end date||Yes||Planned|