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Important
The outbound marketing module is gradually being removed from Customer Insights - Journeys. To avoid interruptions, stop using outbound marketing and transition to real-time journeys. Learn more: Transition overview.
In Dynamics 365 Customer Insights – Journeys, marketing channels and message delivery mechanisms help you create meaningful customer experiences. As organizations switch from traditional outbound marketing to real-time journeys, these channels become even more important. This article explains how to transition channels and messages to real-time journeys.
Guidance on specific capabilities
This section gives guidance on capabilities that work differently in real-time journeys or aren't available yet. Capabilities not listed here aren't prioritized. Don't wait for these capabilities—finish your transition to real-time journeys using alternative approaches.
Prevent email duplication
- Details: Lets you prevent sending duplicate emails to the same email address.
- Guidance: This capability is available. See Prevent sending emails to duplicated email addresses (preview).
Custom channels
Custom channels don't have migration tools and need to be reimplemented in real-time journeys.
Frequently asked questions about the channels and message sending transition
Do I need to go through IP warm-up for email sending when I move to real-time journeys?
No. You don't have to go through the warm-up process for sending emails when you transition to real-time journeys, and you can still use the same authenticated domains.