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Manage Copilot analytics

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To turn on analytics for Copilot, you must opt in to the Copilot help pane and Copilot summaries.

  1. In the Customer Service admin center, go to Insights, and on the page that appears, select Manage for Copilot analytics.

  2. On the Copilot analytics page, select the Enable Copilot analytics checkbox, and then save the changes.

You can also select the checkboxes for more options to add interactions on cases, emails, and conversations.

The command bar displays a message that your reports are being provisioned. It might take up to 24 hours for the process to complete.

Use copilot analytics report